Quickly Implement Customer Support and Management on Your Website
Rapid implementation support for HubSpot Service Hub, which offers customer support best practices.
Reduce daily workload through automated inquiry responses and user-friendly support documentation, leading to business success centered around your website.
Recommended For
- Those who want to increase website conversion rates
- Those who want to provide prompt and comprehensive customer service
- Those who want to create a website that enhances customer satisfaction
What HubSpot Can Do
HubSpot is an all-in-one CRM platform that supports CRM, marketing, sales, and customer service. In addition to basic CRM functions, you can freely combine Marketing, Sales, Service, and other modules according to your needs.
Service Hub: Accurately Capturing Customer Demands and Clarifying Essential Needs
Support that is personalized and timely through HubSpot Service Hub enables service delivery that doesn’t miss business opportunities.
- Assist with customer problem-solving at the optimal time
- Instantly understand customer behavior on your website and provide appropriate support
- Build relationships with customers in real-time
Use Cases
For Industries with Daily Customer Support Through Dedicated Customer Service Channels
- Quickly execute customer service operations
- Reduce response time for customer problem resolution
- Provide customers with desired information quickly through web chat flows and knowledge base (FAQ document) functions
- Utilize accumulated data such as customer attributes and behaviors to achieve one-to-one communication
- Share and centrally manage customer information and accumulated data among team members to improve operational efficiency
Also Effective for Small and Medium-sized Businesses, Such as E-commerce Sites and Retail Companies
- Acquire new customer information through website-centered communication
- Customers can easily inquire via web chat from product detail pages
- Quickly provide customers with support before and after purchase
- Administrators encourage increased customer purchase intent through communication
- Notify guidance such as membership registration forms and sales sites via web chat, creating opportunities for communication and improving relationships
Implementation Benefits / What it Solves
Immediate Utilization of Customer Base
With an existing website, HubSpot Service Hub can be implemented immediately.
Utilize the customer base on HubSpot to strengthen online communication and dramatically improve customer satisfaction.
Improved Customer Satisfaction Through Accurate Support
HubSpot Service Hub enables safe and cost-effective seamless management of customer data and communication.
Effectively managed customer and communication information enables speedy and accurate responses that match customer needs.
Improved Support Efficiency
Convenient features come standard, such as knowledge base functionality that can provide support documents in multiple languages and intuitive web chat functionality.
Additionally, with features that enable smooth operational management such as ticket management and automatic assignment of personnel, it reduces the burden on support staff and enables effective coordination with internal team members.
Integration with Shopify
Connect with Shopify and automate workflows.
Actively implement strategies such as associating products with customers, cart abandonment reminders, campaigns based on customer purchasing behavior, and increasing revenue from the existing customer base.
It also enables delivery of appropriate messages to targets at appropriate times.
Solutions that integrate websites with HubSpot can also be easily initiated as digital transformation efforts. Entrust your customer base to the secure and flexible HubSpot platform, accelerating customer service and customer experience operations.
Basic Support Services
- HubSpot Service Hub implementation support
- Implementation support for help desk (web chat and FAQ documentation) on WordPress sites
- Implementation support for communication management and unified support on Shopify sites
Pricing
We will provide a quote after consultation. The cost breakdown is as follows:
- Initial cost: Quote provided based on your requirements
- HubSpot usage fees
- Applicable conditions: Websites built with WordPress
*The above are basic support services. We will accommodate your specific situation and requirements. Please feel free to inquire.
*Depending on your requirements, we may also propose HubSpot Sales Hub and HubSpot Marketing Hub functions.
Process to Start Using Our Services
1. Inquiry
Please contact us using the form below.
After reviewing your inquiry, one of our representatives will contact you.
2. Consultation & Requirements Definition
After you apply for our service, our representative will conduct a consultation. We will then define requirements in accordance with HubSpot specifications. The content to be included will also be finalized at this stage.
3. Development/Acceptance
Based on the defined requirements, we will build the website and implement HubSpot. After implementation, we ask that you perform acceptance testing.
We also provide onboarding support upon request.
Service Consultation / Inquiries
We accept consultations and inquiries regarding “HubSpot Service Hub Implementation Support” through the form below. After reviewing your inquiry, our representative will contact you.